NPSpack

Privacy Policy

Last Updated: May 17, 2025

Welcome to NPSpack! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

  • Personal Data: Personally identifiable information, such as your name, email address, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.
  • Usage Data: Information automatically collected when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service. If you are using our widget on your website, we may also collect information about the visitors to your site who interact with the widget, solely for the purpose of providing the NPS service (e.g., score, optional feedback, timestamp).
  • Cookies and Local Storage: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. The NPS widget may use local storage on your end-users' browsers to manage display frequency and prevent repeated prompts, but does not store personal data this way.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Create and manage your account.
  • Email you regarding your account or order.
  • Provide and deliver the NPS widget service.
  • Monitor and analyze usage and trends to improve your experience with the Service.
  • Perform other business activities as needed.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. (Please list specific providers if applicable, e.g., Stripe, Mailgun, AWS).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information or the data collected via the widget from your end-users.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: [Your Contact Email Address]