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How CreativeHub Increased Client Retention by 35%

A digital agency used NPSpack to systematically collect client feedback and transform their service delivery process.

🎯 Digital Agency
👥 25 employees
💰 $200K monthly revenue

Agency Growth Metrics

35%
Retention Increase
From 70% to 95% yearly retention
67
NPS Score
Industry-leading satisfaction
4x
Referrals
Word-of-mouth growth

The Agency Challenge

❌ Before NPSpack

  • • Inconsistent client satisfaction
  • • Project scope creep issues
  • • Limited repeat business
  • • Reactive problem solving
  • • Unclear service gaps

✅ After NPSpack

  • • 95% client retention rate
  • • Clear project boundaries
  • • 4x referral increase
  • • Proactive service delivery
  • • Premium service positioning

🎥 See How It Works

🎬
Coming Soon
2-minute case study video
💬
"NPSpack transformed how we deliver client projects. We went from guessing client satisfaction to having concrete data. Our NPS of 67 is now our biggest selling point in pitches."
Marcus Rodriguez
Creative Director, CreativeHub

The Agency Playbook

1

Project Milestone Surveys

Integrated NPSpack at key project milestones - initial concept, design approval, and final delivery. Caught issues early.

2

Service Gap Analysis

Feedback revealed clients wanted more strategic consultation. Added strategy workshops as premium service, increasing project values by 40%.

3

Referral Machine

Promoters became active referrers. Created a systematic follow-up process for NPS 9-10 clients, generating 4x more referrals.

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