NPSpack
Free tool

What's your NPS score?

Count your promoters, passives and detractors. The score, the band and what to do next, on a scale of −100 to +100.

Your responses

How many customers gave each score?

Promoters (9–10) Loyal customers
Passives (7–8) Neutral customers
Detractors (0–6) Unhappy customers
Or start from an example

Your NPS score

0.0 Net Promoter Score Average
Promoters 30 30%
Passives 40 40%
Detractors 30 30%

Based on 100 customers.

What this means
Average. There's room for improvement. Focus on increasing customer satisfaction.

What to do next

  • Identify and solve the main pain points
  • Improve customer support and response times
  • Implement proactive customer communication

Measured with NPSpack.

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