SurveyMonkey bills $25 a month, per user, for a builder that can ask anything. You need it to ask one question. NPSpack asks that one for $49, once.
The same seven questions, asked of both tools.
| Feature | SurveyMonkey | NPSpack |
|---|---|---|
| Pricing | $25+ a month, per user | $49 one-time |
| Setup time | 30+ minutes | 60 seconds |
| NPS focus | Generic surveys | Built for NPS |
| Response limits | Plan-dependent | Unlimited |
| Real-time dashboard | Yes | Yes |
| Learning curve | Steep | Minimal |
| Perfect for | Enterprise teams | Indie hackers, agencies |
Four reasons, and all of them are numbers.
SurveyMonkey charges $25 a month, per user — $300 in a year. NPSpack costs $49 once and you own it, so year one already saves you $251.
SurveyMonkey wants an account, a plan and a survey built before it asks anybody anything. NPSpack wants one script tag pasted into your site.
A general survey builder can collect scores. It will not split them into promoters, passives and detractors and hand you a Net Promoter Score between −100 and +100 unless you build that yourself. NPSpack does nothing else.
No question types to pick, no logic branches, no respondent panel to buy. The widget asks how likely someone is to recommend you, takes a comment, and gets out of the way.
NPSpack is smaller on purpose. If one of these matters to you, SurveyMonkey is the better buy.
NPSpack is a web widget. It waits for visitors on your own site instead of landing in their inbox.
One score and one comment box. No branching logic, no matrix grids, no page-by-page forms.
One account owns the sites. That is also the reason nobody bills you per user.
No CRM connectors and no bought panel. Your answers live in the NPSpack dashboard.
Yes. One payment of $49, unlimited responses, no per-user charge and no renewal. Basic covers 3 sites; Pro covers unlimited sites for $99.
No. Your NPS trend starts the day you paste the script, so export your SurveyMonkey history first if you want to keep it.
Add your site, copy one script tag, paste it before the closing body tag. The widget starts collecting on the next page view.
If you run long questionnaires, employee surveys or bought panels, yes. If you only track how likely customers are to recommend you, no.
Still deciding? Read the complete NPS guide or compare NPSpack and Delighted.
Add your site, paste one script tag, read your first score today.
Try the live demo60-second setup · no monthly fees · own it forever
