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How TechGear Boosted Customer LTV by 40%

An e-commerce store used NPSpack to optimize their post-purchase experience and turn customers into loyal advocates.

🛍️ E-commerce

📦 Tech Products

💰 $2M annual revenue

E-commerce Success Metrics

40%

LTV Increase

Average: $180 → $252

NPS Score

Above e-commerce average

25%

Repeat Purchase

From 15% to 40% repeat rate

The E-commerce Challenge

❌ Before NPSpack

• Low repeat purchase rate (15%)
• Unknown post-purchase satisfaction
• High customer acquisition costs
• Limited customer insights
• Reactive customer service

✅ After NPSpack

• 40% repeat purchase rate
• Clear satisfaction tracking
• 40% higher customer LTV
• Rich customer feedback data
• Proactive experience optimization

🎥 See How It Works

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Coming Soon

2-minute case study video

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"NPSpack revealed that our customers loved our products but hated our packaging. After switching to eco-friendly packaging, our NPS jumped to 58 and repeat purchases increased by 25%."

Jennifer Walsh

Founder, TechGear

The E-commerce Playbook

Post-Purchase Timing

Triggered NPSpack survey 7 days after delivery, when customers had time to use the product. Captured genuine satisfaction levels.

Experience Optimization

Feedback revealed packaging concerns. Switched to sustainable packaging, improved unboxing experience, and saw immediate NPS improvement.

Loyalty Program

Used promoter feedback to design a referral program. Promoters became brand ambassadors, driving organic growth and repeat purchases.

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