How TaskFlow Achieved NPS 54 & Reduced Churn by 20%

A B2B SaaS startup used NPSpack to identify friction points and optimize their user experience, leading to significant churn reduction.

💼 B2B SaaS

👥 15-person team

💰 $50K MRR

SaaS Growth Metrics

NPS Score

Above industry average

20%

Churn Reduction

Monthly churn: 8% → 6.4%

Feature Adoption

Key features usage up 300%

The SaaS Challenge

❌ Before NPSpack

• High churn rate (8% monthly)
• Unknown user pain points
• Low feature adoption
• Reactive customer success
• Guessing roadmap priorities

✅ After NPSpack

• Reduced churn to 6.4%
• Clear friction identification
• 3x feature adoption increase
• Proactive user engagement
• Data-driven product decisions

🎥 See How It Works

🎬

Coming Soon

2-minute case study video

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"NPSpack helped us understand why users were churning. The feedback revealed that our onboarding was confusing. After fixing it, our NPS jumped from 31 to 54, and churn dropped significantly."

Sarah Chen

CEO, TaskFlow

The SaaS Playbook

Strategic Placement

Added NPSpack widget to trigger after users completed their first project. Captured sentiment at the moment of value realization.

Friction Discovery

Detractors consistently mentioned confusing onboarding. Redesigned the entire flow based on this feedback.

Continuous Optimization

Monthly NPS tracking revealed feature gaps. Built integrations that promoters requested, leading to 3x adoption increase.

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