How does your financial institution compare? See benchmarks for banks, credit unions, fintech, and investment firms.
Enter your NPS score to see how you compare to Financial Services benchmarks.
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Start Tracking Your NPS FreeDifferent segments face different customer expectations and regulatory constraints.
Large retail banks
Top performers: USAA (+75), Navy Federal (+71)
Challenges: Legacy systems, fee structures, branch closures
Member-owned cooperatives
Member focus, better rates, community connection
Why higher: Mission-driven, local presence, lower fees
Digital-first financial services
Top performers: PayPal (+35), Square (+42), Stripe (+67)
Advantages: UX focus, transparency, innovation speed
Brokerages & wealth management
Top performers: Vanguard (+55), Charles Schwab (+45)
Key drivers: Performance, fees, advisor access
Financial institutions use NPSpack to track customer satisfaction
Understanding the unique challenges helps set realistic expectations.
Understand your customers better and identify at-risk accounts before they leave.
Track your financial services NPS