How does your healthcare organization compare? See benchmarks for hospitals, clinics, telehealth, and health tech.
Enter your NPS score to see how you compare to Healthcare benchmarks.
Want to improve your score? Start tracking your NPS systematically. Ready to move from average to great? Start tracking trends. Good score! Track it over time to maintain and improve. Great score! Make sure you're leveraging your promoters. Excellent! You're a leader. Keep tracking to stay on top.
Start Tracking Your NPS FreeDifferent healthcare settings have different patient expectations.
Large medical centers
Top performers: Mayo Clinic (+38), Cleveland Clinic (+35)
Challenges: Wait times, billing, communication
Focused medical practices
Dermatology, orthopedics, dental, vision
Advantage: Focused service, shorter visits
Virtual care platforms
Top performers: Teladoc (+35), MDLive (+32)
Advantages: Convenience, no wait times, accessibility
Digital health apps & devices
Fitness trackers, mental health apps, medication reminders
Key drivers: Ease of use, data accuracy, integration
Healthcare organizations use NPSpack to improve patient satisfaction
Patient satisfaction is driven by experience factors beyond clinical outcomes.
Scheduling availability and in-office wait times are the #1 driver of healthcare NPS. Patients who wait <15 minutes score 20 points higher.
Clear explanations, listening to concerns, and follow-up communication significantly impact satisfaction. Staff empathy matters more than clinical outcomes for NPS.
Surprise bills and confusing statements are major detractors. Clear cost estimates and easy payment options boost NPS by 10-15 points.
Clean, comfortable facilities with modern amenities create better first impressions. Digital check-in and online scheduling are expected.
Understand patient satisfaction and identify improvement opportunities.
Track your healthcare NPS today