How does your healthcare organisation compare? Benchmarks for hospitals, clinics, telehealth and health tech.
Type your NPS and see it graded against Healthcare benchmarks.
Want to move it? Start tracking the score on a schedule instead of a hunch. Ready to go from average to great? Start tracking the trend. Solid score. Track it over time to hold it and push it up. Great score. Make sure your promoters are doing some work for you. You lead your field. Keep tracking to stay there.
Start tracking your NPSEvery care setting carries its own patient expectations.
| Segment | Average NPS | Examples | What moves the score |
|---|---|---|---|
| Hospitals Large medical centres | +12 | Mayo Clinic (+38), Cleveland Clinic (+35) | Wait times, billing and communication drag it down |
| Specialty clinics Focused medical practices | +25 | Dermatology, orthopaedics, dental, vision | Focused service and shorter visits lift it |
| Telehealth Highest in healthcare Virtual care platforms | +31 | Teladoc (+35), MDLive (+32) | Convenience, no wait times, accessibility |
| Health tech Digital health apps and devices | +28 | Fitness trackers, mental health apps, medication reminders | Ease of use, data accuracy, integration |
Healthcare organisations use NPSpack to track and improve patient satisfaction.
Patient satisfaction is decided by experience factors, not only by clinical outcomes.
Scheduling availability and in-office waiting are the single biggest driver of healthcare NPS. Patients seen inside 15 minutes score 20 points higher.
Clear explanations, listening to concerns and following up afterwards all move the score. Staff empathy matters more to NPS than the clinical outcome does.
Surprise bills and confusing statements are the main source of detractors. Clear cost estimates and easy payment options are worth 10–15 points.
Clean, comfortable facilities with modern amenities set the first impression. Digital check-in and online scheduling are no longer a bonus, they are expected.
See where patient satisfaction stands and which part of the visit to fix first.
Track your healthcare NPS today
